From MaccabeWiki
Jump to: navigation, search

Note: This resume is very generic, I use it as a basis for specific applications. Contact me if you have any questions.


To obtain career employment that will allow me to use and expand my experience in Information Technology and allow me to use my skills to help an organization succeed and grow.


Brigham Young University
Provo, Utah
Bachelor's of Science Degree in Information Technology
GPA 3.53/4.00

  • Core Courses
    • Human-Computer Interfaces, Digital Communications, Operating Systems, Database Management, Computer Networks
  • Electives
    • Broadband Communications
    • Information Assurance and Security
    • Identity Management, Identity Theft and Information Privacy
    • Embedded Systems
    • Advanced Networking
    • Encryption & Compression
  • Analog & Digital Electronics, Computer Hardware & Architecture, Public Speaking

Professional Experience

Installer/Database Programmer Imagine Learning Aug 2006-Present Provo, Utah
  • Install and configure a client-server educational applications for maximum effectiveness in a variety of educational technology environments.
  • Train on-site technology personnel and educators in how to administer and employ our product effectively.
  • Document installation and training for future support reference.
  • Coordinate efforts to resolve field issues rapidly by communicating closely with developers and salespeople.
  • Develop, customize, and maintain Imagine Learning's customer relationship management system to meet organizational needs.

Quality Assurance Engineer Imagine Learning Oct 2005-Present Provo, Utah
  • 'Note: This is now just an ancillary responsibility when I have time to help out.
  • Devise and execute test plans and test cases regarding all technical aspects of software products.
  • Assist in troubleshooting and isolation of software and network problems to improve product performance and ensure proper performance in the field.
  • Create and maintain documentation of processes and specifications relating to the software development and testing.
  • Coordinate efforts to resolve issues between designers, artists, and programmers.

Operations Center Analyst BYU Office of IT Sep 2003-Sep 2005 Provo, Utah
  • Monitored network systems for the Western Hemisphere of a worldwide enterprise network.
  • Provided second-level support of network and production system issues.
  • Implemented maintenance and repairs on a variety of server systems. This included all versions of Windows from NT through Server 2003, Linux, AIX, Solaris, and Tru64 systems.
  • Verified authorization for changes to production systems in accordance with ITIL best practices.
  • Controlled access to operations center, administrative privileges on servers and network devices.
  • Maintained documentation of systems and procedures.
  • Performed backups and restorations of servers.
  • Diagnose and corrected network problems including switch and router failures, misconfigurations, and attacks on a large university campus network. This network consisted primarily of Cisco routers and switches.

Global Service Desk Technician BYU Office of IT Apr 2003-Sep 2003 Orem, Utah
  • Provided first-level support and troubleshooting to corporate offices and overseas locations. This included support for all versions of Windows, hardware configuration issues, Groupwise, and various web systems, and any other applications in use by the organization.
  • Installed and configured Cisco PIX 501 firewall devices for remote locations.
  • Configured and diagnosed DSL routers, VPN connections, and satellite uplinks.

AccessPoint Lab Attendant BYU Office of IT Aug 1999-Apr 2000 Provo, Utah
Assist and instruct students in use of University computer resources. Performed data recovery and network configuration services. Provide network installation and support services.

Volunteer Experience

Contributor & Proofreader Project Gutenberg & Distributed Proofreaders Ongoing Provo, UT
Train and supervise other full-time volunteers. Administer and maintain a small-office network for more than six months. Develop communication and presentation skills.
Volunteer Representative The Church of Jesus Christ of Latter-day Saints Jul 2000-Jul 2002 Las Vegas, Nevada
Train and supervise other full-time volunteers. Administer and maintain a small-office network for more than six months. Develop communication and presentation skills.

Awards, Certifications, Associations

Adult CPR Certified AAOS Emergency Care and Safety Institute Provo, Utah
Project Manager Distributed Proofreaders Gutenberg@BYU Provo, Utah
Member IT Student Association Brigham Young University Provo, Utah
Bronze Medal Social Dance (American) BYU Dance Department Provo, Utah
Eagle Scout Boy Scouts of America Troop 867 Richmond, Virginia


Carlos Alvarez Operations Center Supervisor (801)240-4357 Option 1 then 2
Gordon Romney BYU Professor & Researcher (801)422-1297
Warren G. Tate Mission President (801)227-9720
  • Further references are available upon request.